Privacy Policy

Bates Care Solutions ABN 21 663 438 935 ABN [ABN] ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at https://www.batescaresolutions.com.au or engaging our services, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Identity information: name, date of birth, gender
• Contact information: address, phone number, email address
• Health information: disability details, NDIS plan information, medical history relevant to support needs
• Employment information: résumés, qualifications, references (for job applicants)
• Financial information: NDIS plan funding details where required to deliver services
• Website usage data: IP address, browser type, pages visited (collected automatically via cookies)

We collect personal information:

• Directly from you when you complete a referral form, contact form, or job application on our website
• From support coordinators, healthcare professionals, or family members acting on your behalf
• From the National Disability Insurance Agency (NDIA) or other government bodies in connection with your NDIS plan
• Automatically through cookies and analytics tools when you visit our website

We use your personal information to:

• Deliver and manage NDIS support services tailored to your needs
• Process referrals and respond to enquiries
• Comply with our obligations as a registered NDIS provider under the NDIS Act 2013 and NDIS Practice Standards
• Assess job applications and manage employment relationships
• Improve our website and services
• Send service-related communications (we do not send unsolicited marketing without your consent)

We may share your information with:

• Our support workers and clinical staff involved in delivering your services
• The NDIA and other government agencies as required by law
• Healthcare professionals and allied health providers with your consent
• Third-party service providers who assist us in operating our business (e.g. IT systems), bound by confidentiality obligations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Health information is sensitive information under the Privacy Act. We collect and handle health information only where it is necessary to provide you with appropriate disability support services, and we take additional steps to protect it, including restricted access controls and staff training.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure data storage, access controls, and staff confidentiality obligations.

While we strive to protect your information, no method of transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though this may affect some website functionality. We do not use cookies to collect sensitive personal information.

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within 30 days.

If you believe we have breached your privacy, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

For privacy-related enquiries, please contact: